Refund & Cancellation Policy

This Refund & Cancellation Policy applies to payments made through Ewedd360. It is provided alongside, and does not limit, your statutory rights under the Consumer Affairs Authority Act No. 9 of 2003 of Sri Lanka.

1. Vendor subscriptions

Vendor subscription fees are billed in advance for the chosen period. You may cancel your subscription at any time; cancellation stops future renewals and your plan features remain active until the end of the paid period. Except where required by law, subscription fees already paid are generally non-refundable. If you believe you were charged in error, contact us within 7 days and we will review your case.

2. Bookings between couples and vendors

Ewedd360 is a marketplace that helps you discover and contact vendors; it does not collect or process payments for wedding services. Payments, deposits, cancellations and refunds for a booking are arranged directly between you and the vendor, on the vendor's own terms. Please confirm a vendor's cancellation and refund terms in writing before you pay them. If you have a concern about a vendor, email us at info@ewedd360.com and we will help where we can.

3. How to request a refund

For platform payments billed by Ewedd360, email info@ewedd360.com with your account email and the payment reference. We aim to respond within 3 business days. Where a refund is approved, we process it back to your original payment method through our payment provider; it can take up to 7–10 business days to appear on your statement, depending on your bank or card issuer.

4. Your statutory rights

Nothing in this Policy affects any non-waivable rights you have under Sri Lankan consumer-protection law.

5. Contact

Questions? Email info@ewedd360.com.